Frequently Asked Questions
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Your size guide and the drop down size menu seem to be different, which one is correct?
Both are correct. Please see our size guide here
The size guide lists the Actual Leather Jacket measurements.
Your Chest measurement needs to be 2 – 4 inches smaller to fit you. (this is reflected in the drop down menu on each product page)
2 inches for a vintage slim fit. (you will only be able to wear a shirt/t-shirt under)
4 inches for a fitted look.
Example: Your Chest measures 40 inches.
Drop down menu:
Chest: M 38 – 40 (actual 42) this would be a vintage slim fit.
Chest L 40 – 42 (actual 44) this would be fitted.
We also have a virtual fitting room to help you choose the correct size.
You can also measure a jacket that you really love the fit of and compare those measurements with our size guide.
How do I place an order for a vintage leather jacket if I am in the USA, Canada or South America?
No matter what country you are in, you will be able to buy leather jackets from Soulrevolver.com.
I have tried to place an order for a Soul Revolver leather jacket, but was unsuccessful, why?
Please ensure you are completing ALL fields that are required including where you found us. You also need to agree to our Terms and Conditions.
I would like to order a leather jacket. What payment methods are available?
We currently accept credit/debit cards and paypal.
I do not have an HSBC account but want to use my credit card to check out.
HSBC is simply our credit/debit card processor. You do not need to have an account.
I would like to use PayPal to checkout but I do not have a PayPal account.
It is not necessary to have a paypal account.
NOTE: PayPal orders that have a different address, name or email address than what you list on your order, may be delayed. You will receive an email asking for further information.
Do you accept checks?
No
Do you accept bank transfers?
No
Do you have a layaway plan or can I make payments over time?
No
I placed an order for a vintage leather jacket one week ago, and haven’t received my jacket yet, or any order updates, why?
All Soul Revolver leather jackets are made at the time of order. It takes up to 14 business days for your order to be made and delivered to you. During this time period you will receive no updates.
Please read more regarding delivery here
I received an email from you that says Response Required. What does this mean?
This means some information on your order is missing (such as size) or we require more information from you before your order can be processed.
I received the email that says Response Required, but did not receive an email asking for more information, why?
You probably used PayPal to checkout. You would need to check the email associated with your paypal account.
I placed an order but it was cancelled. Why?
We did not receive payment for your order. You would need to place your order again.
My order status is Processed. What does this mean?
This means your order has went through successfully and payment was received. Your vintage leather jacket order has been sent to our factory to be made for you. Please see delivery information here
I received an email saying there is a fraud review on my order. What does this mean and how can I resolve it?
You will need to simply reply directly to the email that was sent to you, with the corrected information needed. Please do not telephone as we need the information from you in writing.
NOTE: We take fraud reviews very seriously. This is in no way meant to offend anyone or imply that you are making a fraudulent order. We are simply trying to protect our customers by double checking any incorrect information. Thank you for your understanding in this matter.
I placed an order a week ago and haven’t received my leather jacket or any further information, why?
It takes up to 14 business days to have your leather jacket made and delivered to you, from the date your order was processed. Please see more information regarding delivery here
Outlet orders ship within three business days from the day your order was processed. If you require further information regarding an outlet order please email.
How much does it cost to ship a Soul Revolver vintage leather jacket to my country?
Delivery of our leather jackets is £10 within the UK. £23 to Europe and £30.00 the rest of the world.
I need my leather jacket order before 14 days, do you offer expedited shipping?
No. As our leather jackets are made at the time of order, it takes up to 14 business days to have your jacket made and delivered to you from the date your order was processed.
Will you ship to an APO or PO Box address?
Unfortunately no, we require a signature upon delivery to you. You will need to list a physical address where someone will be home to sign for your delivery.
Can I ship to an address other than my billing address?
Yes, we can ship to a different address, within the same country, however, this can cause a fraud review on your order. You may receive an email requesting more information. See Questions regarding Fraud Review here.
I placed an order for a leather jacket. How do I track it?
It takes up to 14 business days from the date your order was processed for your jacket to be made and delivered to you. You will receive an email with your tracking details, once your order is scheduled to ship.
I ordered the wrong size leather jacket and need an exchange, how do I do that?
Please see our exchange information here
Will it take 14 business days for my exchange jacket to be delivered?
Yes, it takes up to 14 business days for your jacket to be made and delivered to you.
I need to return my order, but I do not have a returns form. How do I get that?
You can request a returns form by email.
I Received my leather jacket order and am not happy with it. Can I get a refund?
Yes, we accept returns for refunds. Please read more information regarding our refund policy here
You received my return on Monday and I haven’t received an email or my refund from you yet, why?
Please allow a couple of days once your return has been received to update into our system.
Please make sure you complete the returns form with your order number and name. Without that information we do not know whose jacket we have received.
I need to return my leather jacket order for an exchange, but I do not have a returns form. How do I get that?
You can request a returns form by email.
What type of leather are Soul Revolver jackets made with?
We use Italian nappa leather which we have found is the perfect leather for our styles. It has been made to the perfect thickness of 0.7mm in Black, Antique Brown and Red. It not too thin like regular fashion nappa or calfskin nor too thick and uncomfortable. It is just right for our slim fitting styles and extremely durable.
This is the highest quality nappa you will find, and we don't feel it's right to charge you a small fortune for it. Even though our leather jackets are Italian, we try our best to keep our prices as reasonable as possible. You will not sacrifice quality for price.
Soul Revolver leather jackets will fit you like a glove with the true look of authentic vintage jackets.
How do I look after my leather jacket?
When you aren't wearing your leather jacket, please make sure you hang your jacket using a wide padded hanger. A thin hanger may misshape the jacket. Do not store your jacket in a plastic bag or container as it needs to breathe.
If your leather jacket gets wet then do not use a heat source directly on your jacket, like a radiator or hair dryer. Wipe it with a smooth cloth or sponger and let it dry naturally at room temperature.
If you feel you jacket needs a clean, please seek the advice of a professional leather dry cleaner.
What colours do Soul Revolver leather jackets come in?
Soul Revolver leather jackets are available in the following colours: Black, Brown, Cream, Earth, Vintage Grey, Olive Green, Midnight Blue and Red as seen on the Fight Club jacket.
Biker jackets are only available in 1.2mm black leather.
The colour choice depends on the style and is indicated on each product page.
The leather jacket I’m interested in only comes in black. Can I have it made in a different color?
No, Soul Revolver leather jackets are made as pictured. We do however offer a custom jacket service; you can read more information regarding that service here
Can I order a leather jacket you do not have available on your site?
Yes, we have a custom jacket service. Please read more information regarding this service here
Can I make changes to your standard vintage leather jacket patterns?
Yes, however this is considered to be a custom jacket. Please read more information regarding our custom jacket service here
Can you make custom measurements?
Yes, we can make jackets to your required measurements. Please see more information regarding our custom jacket service here
I like one of your womens leather jackets. Can I get that in a male version?
I just need the sleeve length/jacket length adjusted on one of your standard jackets, can you do that?
Yes, however this is considered to be a custom jacket. Please read more information regarding our custom jacket service here
Please see information regarding our outlet orders here
I have a question regarding a vintage leather jacket on your outlet.
Please email our outlet department directly:
I placed an order for a leather jacket from your outlet, but haven’t received my tracking information yet. Why?
We ship all outlet orders within 3 business days. You will receive tracking information, once your order has shipped.
If you require further information. Please email our outlet department directly.
I have sent an email inquiry but did not receive a response. Why?
If you are emailing regarding an order, please include your order number and/or last name. As we are unable to look up your order information without it.
We do our best to answer all email inquiries within 24 hours of receiving.
We are closed on weekends, if you sent an email during the weekend, your email will be answered the following business day.
Please make sure your spam filter allows emails from
Also check your spam/junk mail folder.
I have read your FAQ page and still have further questions.
If you have an order number, please include it in the subject line of your email.
Returns/Exchange inquiry:
