If you need to return your jacket for a refund or exchange, please follow the simple, hassle-free procedure below. If you are unsure about your product, please email us at sales@soulrevolver.com and we will be happy to help resolve your issue.
You may return your jacket within 14 days of delivery, provided it meets the criteria below.
To be eligible for a refund or exchange:
• The jacket must be in brand new, unworn condition
• All original tags must remain attached
• The item must be suitable for resale
Items returned in worn condition or without tags will not be accepted.
Please package your return carefully. Zip or button the jacket, fold it neatly, and return it in the original box or similar-sized protective packaging. Excessive tape or damaged packaging may affect resale condition.
We only offer a refund or exchange if the item is in brand new re-sellable condition with hang tag still attached. Any item in worn condition or with hang tag removed will not be considered for a refund or exchange.
Return Request: Complete the return request form to receive your return address and instructions.
Return Shipping: Return shipping costs are the responsibility of the customer.
Exchange Processing: Once your return has been received and approved, we will contact you to confirm your exchange details and issue an invoice for the outbound shipping cost. Please allow up to 14 days from the date your return is delivered for review and approval. Once payment has been received, your exchange order will be placed into production.
Return Compliance: Returns must follow the approved return instructions provided. Items sent without prior authorization or incomplete documentation may result in processing delays or additional handling or shipping charges.
Return Request: Complete the return request form to receive your return instructions and address.
Shipping Costs: Return shipping costs are non-refundable.
Refund Processing: Once your return is received and approved, the jacket price (excluding original shipping) will be refunded within 14 days.
Return Compliance: Returns must follow the approved return instructions provided. Items sent without prior authorization or incomplete documentation may result in processing delays or additional charges.
Bank Processing Time: Please allow 3–5 business days for the refund to appear on your bank statement once processed.
