If you are not completely satisfied with your purchase, you may return it for a refund if it meets the conditions outlined below.
If you have any questions before requesting a return, please contact us at sales@soulrevolver.com and we will be happy to assist.
You may request a return within 14 days of delivery provided it meets the criteria below.
To be eligible for a refund:
• The jacket must be in brand new, unworn condition
• All original tags must remain attached
• The item must be suitable for resale
Items returned in worn condition, damaged condition, or without the original tags attached will not be accepted.
Please package your return carefully. Zip or button the jacket, fold it neatly, and return it in the original bag and box or similar-sized box to protect the jacket during shipping. Please do not cover the box in tape as we will be unable to recycle the box. Just re-seal the opening with tape.
We do not offer direct exchanges.
If you require a different size, colour, or style, you may return your jacket for a refund, provided it meets the return conditions above.
Once your return has been received and approved, a refund will be issued to your original payment method. You may then place a new order for your preferred item.
If you would like to receive your new jacket sooner, you are welcome to place a new order at any time.
Return Request: Complete the return request form to receive your return instructions and address.
Shipping Costs: Customers are responsible for the cost of returning items to us. We do not provide prepaid return labels.
Refund Processing: Approved refunds will be issued to the original payment method within 14 days of receipt and approval of the returned item.
Return Compliance: Returns must follow the approved return instructions provided. Items sent without prior authorization or incomplete documentation may result in processing delays or additional charges.
Bank Processing Time: Please allow an additional 3-5 business days for the refund to appear on your statement once processed.
