Delivery

 

Where is my jacket? Before you contact us relating to your jacket order, please allow 14 working days as we will be busy making your jacket during this time. You will receive a FedEx tracking number when your order has been shipped. Once you have received your tracking number, your jacket will usually be delivered next business day.

 

Please bear in mind, if you need to contact us with an issue for an existing order, please do so in a calm, repectful manner. We are here to help you and will do so until your issue is resolved. We deeply thank most of our customers for their patient understanding. We are a small design house which helps keep the Italian tailored jacket costs down but this also means we are busy. We are here to help you so please be nice and considerate. Thank you.

 

Please read the below information regarding delivery before contacting us regarding the whereabouts of your order.

All Soul Revolver jackets are made at the time we have received your measurements and will take around 14 business days to arrive to you*. During this time, our craftspeople in our workshop in Italy will be busy making you a beautiful leather jacket which will last you for many years. Your patience during this time is greatly appreciated. We do not rush the production of your order so please trust that after you have confirmed your measurements, your jacket is being made so there will be no updates during this crafting period. Also, from time to time, there can be delays with the tannery or with FedEx shipments from Italy so please bear with us. 

 

Please trust we are taking care of your order but if you wish to contact us during our business hours Monday - Friday regarding the status of your order, please allow 14 business days before contacting us. We do our best to make the jacket and ship it as quickly as possible but on rare occasions there may be a customs delay for international orders.

 

SALE page orders typically ship within 7 business days. (This may take a little longer during SALE page promotions).

Delivery of our leather jackets is £10 within the UK, £26 to the USA. Other countries vary, you will see the cost during checkout.

 

*From the 5th August, orders will be delayed due to national holidays in Italy. Regular order timeframe will resume at the end of August.